FAQ
- Q: What after-sales services does your company offer?A:We provide comprehensive after-sales services, including returns and exchanges for product quality issues, assistance with any questions during use, and personalized skincare advice to ensure customer satisfaction.
- Q: What should I do if I am dissatisfied with the product and need to return or exchange it?A:If you are not satisfied with our product, you can contact our customer service team within 30 days of purchase, and we will provide return or exchange services based on the specific situation.
- Q: How can I get guidance and advice on how to use the product?A:We provide detailed product manuals, and you can consult our professional team for personalized skincare advice through our website, customer service hotline, or online chat.
- Q: What should I do if I experience an allergic reaction during use?A:If you experience any allergic reaction after using the product, please stop using it immediately and contact our customer service team. We will provide necessary assistance and arrange for a return or exchange if needed.
- Q: Does your company have any patented technologies?A:Yes, we hold several patented technologies, including enzyme compositions, methods for preparing antibacterial solutions, and high-water-absorbent hydrogel technologies.
- Q: Are Guangzhou Bangting’s products in compliance with international quality standards?A:Yes, our products comply with international standards and have received certifications such as US FDA CFSAN and ISO 22716, ensuring that both product quality and manufacturing processes meet global standards.
- Q: Are Guangzhou Bangting's skincare products suitable for all skin types?A:Our products are suitable for all skin types, especially sensitive skin. With advanced technology and natural ingredients, we ensure that each product is both gentle and effective.
